Delivery/Return Policy

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1. General Information All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. ​

2. Delivery Location Items offered on our website are only available for delivery to addresses in the United States. [We also accept orders from international customers who are shipping to addresses in Jamaica and some parts of the Caribbean only.] Any shipments outside of United States and the Caribbean are not available at this time.

3. Delivery Time An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 24- 48 business hours of the date of your order. Business day mean Monday to Saturday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped. ​

6. Returns We accept returns upon approval and inspection of the return. You can return unopened items in the original packaging within 30 days of your purchase with packaging slip or invoice. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. ​ Upon receipt of the returned item, we will fully examine it and notify you via email, within 24 – 48 business hours, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. ​ Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at trueshadez@outlook.com

7. Exchanges We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at trueshadez@outlook.com with details of the product and the defect. Upon review of your claim we will provide a return address. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 24 – 48 business hours, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product. ​ Some items are non-refundable and non-exchangeable. These items will be labeled as such in the item description. ​ Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. ​

8. Damaged Items in Transport If there is any damage to the item on delivery, contact us immediately at trueshadez@outlook.com or by phone at (904)885-7421 you can also contact us on Whatsapp messenger or by Facebook or Instagram @trueshadez. 9. Questions If you have any questions about the delivery and shipment or your order, please contact us by chat or by the methods provided above.